Refund policy

Refund & Return Policy

Last updated: September 12, 2026. All timeframes below are in business days, Monday through Friday, excluding U.S. federal holidays.

1. Your return window

You have 30 days from the day your order is delivered to start a return. The delivery date on the carrier's tracking is the date we use.

2. What we accept back

For a change-of-mind return the skirt must be:

unworn and unwashed, with no marks, odors or pet hair
still carrying the original tags
returned in its original packaging

If an item arrives damaged, faulty or is not what you ordered, none of the above applies. Email us photos of the item and the packing label and we will make it right.

3. How to start a return

Email support@cheerlyz.com with your order number and the item you want to return.
We reply within 24 hours with a prepaid return label and the return address.
Pack the item, attach the label and drop the parcel off with the carrier named on the label.

Please do not send anything back before you have the label from us. Parcels sent to an address that we did not give you may not reach our returns team.

4. Who pays

Return shipping: we pay. The prepaid label is free to you.
Restocking fee: we do not charge one.
Your original $7.95 shipping charge: this is not refunded when you change your mind. If the item was faulty or we sent the wrong thing, we refund it in full.

5. Refund timing

Our returns are received at 940 Woodlands Pkwy, Vernon Hills, IL 60061. Once the parcel arrives there and passes inspection, we issue your refund within 5-7 business days. Your bank or card issuer then takes a further 3-10 business days to post the money to your account. Refunds go back to the original payment method; we cannot send a refund to a different card.

6. Exchanges

We exchange for a different size or color when we have it in stock. Email us and we will reserve the replacement while your return is in transit. If the size or color you want has sold out, we refund you instead.

7. Cancelling before it ships

You can cancel an order within 24 hours of placing it at no cost. Email support@cheerlyz.com with your order number.

8. Items we cannot take back

Items returned after the 30-day window, items returned worn, washed or without tags, and items returned without a return label issued by us may be sent back to you at your cost or refused.